We offer a “Peace Of Mind” guarantee. Details are as follows:
1) If for any reason you are unhappy with your purchase, you may return it to us for an exchange or refund.
The only exceptions to that are as follows – Please note that for reasons of hygiene we CANNOT accept Returns or Exchanges for:
a) Knickers / Panties / Briefs
b) Any item of Hosiery
c) Any item from the Intimate Attitudes collection by Shirley of Hollywood. (Please refer to our size chart when ordering)
2) If you change your mind about an item once you have purchased (excluding those mentioned above) you have 7 days to return the item to us.
We shall refund monies paid for goods if they are returned unworn and in their original condition with all labels intact within 7 days of delivery. When trying garments on for size, please do so over your own clothing.
3) For ALL goods if they are faulty or not as described please return them to us for an exchange or refund.
This does not affect your statutory rights.
4) If you have changed your mind about an item or it unsuitable, you will be liable for the cost of returning the item to us. If the goods are faulty or not as described we will re-imburse you the cost of returning the item to us.
Please ensure that you contact us and obtain a Goods Returns Number (GRN) before returning any items. Without a GRN you will not be entitled to a refund or exchange. We recommend that you obtain proof of postage, as we shall not be held responsible for goods lost in transit. Goods paid for with a credit card or debit card, we will make credit adjustments directly to your account number. Orders returned by Royal Mail undelivered will be held for a further 28 days and then disposed of, if we are contacted we can usually arrange re-delivery. These terms and conditions may be amended, updated or modified from time to time.